Salesforce Business Analyst

Job Locations US-IN-Indianapolis
Information Technology
Full Time

Description of Duties

You want to work where you know you are a perfect fit. At aFit, a woman owned (WBE) company based in Indianapolis, we are devoted to being collaborative, honorable, and accountable. Our company provides project-based staffing for government and commercial organizations. To our prospective clients, aFit offers a talented workforce in a team-based environment to produce concrete and reliable outcomes. At aFit, we focus on building strong relationships and keeping the day-to-day flexible in an in-person or remote-enabled environment.



Due to our growth, we are seeking a Salesforce Business Analyst who can work with our customers and internal delivery team to ensure successful identification and implementation of requirements for our Salesforce projects. The Salesforce Business Analyst would be responsible for defining, analyzing, validating and documenting business requirements, needs, and processes. In addition to sharing our enthusiasm for team collaboration (we promise our secret handshake isn’t hard to learn), you have an unmatched passion for using technology to solve problems and fulfill business outcomes.

Description of Duties:

  • Experience using Salesforce to deliver business solutions.
  • Lead and/or participate in requirements gathering and analysis sessions with clients to determine project requirements.
  • Develop user stories and process flows to support the development of Salesforce solutions.
  • Work collaboratively with team members to design a solution that will meet a client's business requirements and fulfil user stories.
  • Perform Salesforce implementation and configuration.
  • Collaborate with developers to test and verify that solutions will meet the business requirements.
  • Accountable for reviewing and finalizing extensive functional and technical documentation.
  • Able to elicit and translate high-level business needs into specific and concise processes.
  • Creation of project documentation to include user manuals, training deliverables, business requirements documentation, test scripts and work product validation.
  • Ability to provide Salesforce demonstrations for clients

Desired Skills & Experience

  • Good Understanding of Sales, Service, Community, Apttus and App Cloud
  • Experience configuration
  • Excellent communication skills to include internal/external interaction, and documentation
  • Experience working in SDLC, testing and validating solutions, and working as a Business Analyst.
  • Proven ability to self-manage and complete project deliverables.
  • Confident in making decisions, accurate, detailed-oriented, and able to problem solve/analyze.
  • Good interpersonal, listening, written, and verbal communication.
  • Functional and/or Technical Certifications as deemed appropriate for specialization.


  • Bachelor’s degree in information technology, computer science or business administration required.


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